hello@nexxlivo.site — we read every message and aim to reply within one business day. Pro and Desk subscribers get responses within 12 and 4 hours respectively during East Africa business hours.
Contact
Got a question about your setup? Let's sort it.
Send a message and we'll get back to you within one business day — sooner on Pro and Desk plans.
What to include in your message
To help us respond usefully on the first reply, let us know which plan you're on (or interested in), which broker you're connecting to or plan to connect to, and a brief description of your strategy type — for example, 'RSI mean-reversion on EUR/USD, 15-minute timeframe.' You don't need to share proprietary logic; just enough context for us to give a precise answer rather than a generic one. If you're reporting a technical issue, include your account username and the approximate time the issue occurred (East Africa Time) so our engineering team can cross-reference the execution log.
Send us a message
Other ways to reach us
Office
Nkrumah Road, Mombasa 80100, Kenya. Walk-in visits are by appointment only — send an email first and we'll find a slot that works.
Hours
Monday to Friday, 09:00 to 18:00 East Africa Time (EAT, UTC+3). We're closed on weekends and Kenyan public holidays, but the platform monitoring systems run continuously.